The Waymo cars are really comfortable luxury Jaguars. For Uber and Lyft there are many price tiers, but to reliably get an equally or more comfortable car you probably need to book the black car options. I’m sure Uber / Lyft are way more expensive per mile than Waymo on that tier.
In addition to all the things people have pointed out that makes it a better experience.
Almost every Uber Black and Black SUV I’ve ordered was a Chevy Suburban or GMC Yukon.
The quality is across the board, but one thing I’ve found consistent is the terrible quality seats. The seats feel like it’s just cardboard supporting you that pops in and out as you move with the car.
It’s rare to get an actual luxury car even when paying more.
Their promise of “professional” drivers is also wild. Sometimes you get a guy who’s friendly and seems eager to please and helpful with luggage, but I’ve had plenty of downright rude drivers who feel inconvenienced by my presence.
Uber also can increase the cost of the ride on you with unexpected routes or time. Yes you can complain, but I am sure plenty don’t even notice.
The math isn’t wrong, but it’s not so black and white.
I’m in the camp though of “I would pay double not to deal with a human”