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So I'm stuck; my sub is paused, and I cannot either cancel, or unpause and cannot speak to a human to solve this because the pause process took away all possibility of human interaction.
This is the future we live in.
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Not particularly, no. What I want is for you to purchase the seats your family needs ahead of time, not ask me for them for free.
I know that travelling with kids is really tough. I sincerely sympathize! But it’s not a surprise that a kid needs a seat next to his parents. They know when they bought the ticket that he’ll be coming along, because they’re buying the ticket. They should select the necessary seats then.
Sure, if the airline had to move flights around then 1) they should attempt to preserve group cohesion 2) in extremis folks should negotiate. But for awhile I was getting requests from late-boarders every single time I flew. That’s not an accident: they are flying on cheap tickets and trying to get extra value. I sympathize with that too! But I pay for the value I get, and I don’t appreciate social pressure to give it away.