JIRA gets multiple mentions in this list. Does anyone still think that there's room for another dev tracking tool especially after how Linear has dominated adoption by startups?
EPIC is a horrible healthcare patient record system. For years I'd hear about how the ER ran much faster without it. It had awful navigation, you would always have to start from the main screen to do anything, and arbitrary field size limits in things like descriptions of the patients history limited to 1000 characters.
Because jira understands that customers and users are two distinct groups.
As an analogy - who are YouTube's customers, and who are their users?
Lots of people who (have to) use Jira are their users. But they are not the people who pay for it, they are not the customers.
Jira succeeds because it is optimised for the people who pay, it delivers what -they- need. Since the goals of management are seldom the goals of engineers it's not surprising to see that engineers don't like it, but managers do.
Incidentally, performance issues aside, most of the "dislikability" users ascribe to "jira" is more fairly described as "I don't like the way management has configured jira".
I hate stock Jira, but it's actually a really pleasant system when properly set up in my current job. It handles automation really well. I can make and pull tickets from command line and a quick script, and ChatGPT understands the Jira API well enough to just write code for whatever I need.
It is a pain to config and stuff, and configuring it is mandatory a good experience. But once you have the workflow set up, it's chill.
Zoom used to be good. It’s a mess since they’re trying to be a product suite. Feels like the app is run by 4 product teams with the following team names:
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Their email template editor has an incredible amount of bugs. Many times the entire window just starts shaking for no reason. Templates suddenly change/break entirely after a minor change. Very cluttered interface and hard to find what you need.
Plenty of startups reskin Vtiger and sell it to people who have never heard of a CRM (or Vtiger itself). They end up doing other features as well and it ends up being a database, a HR system, orders management system, and so on.
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Have you ever used ServiceNow? That puts Jira into "shame".
As an analogy - who are YouTube's customers, and who are their users?
Lots of people who (have to) use Jira are their users. But they are not the people who pay for it, they are not the customers.
Jira succeeds because it is optimised for the people who pay, it delivers what -they- need. Since the goals of management are seldom the goals of engineers it's not surprising to see that engineers don't like it, but managers do.
Incidentally, performance issues aside, most of the "dislikability" users ascribe to "jira" is more fairly described as "I don't like the way management has configured jira".
It is a pain to config and stuff, and configuring it is mandatory a good experience. But once you have the workflow set up, it's chill.
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Their email template editor has an incredible amount of bugs. Many times the entire window just starts shaking for no reason. Templates suddenly change/break entirely after a minor change. Very cluttered interface and hard to find what you need.
I am apparently extremely weird for this, but I despise Notion, and I'm deeply concerned about anyone whose mind finds it intuitive.