Gitlab has the most baffling billing policy. Since they removed their lowest tier, they have nothing in between $0 and $228/user/year, basically offering no easy onramp for smaller customers. Enterprise or go home I guess.
Since they’re still here, it must be working for them somehow, but seems nuts to me.
I guess it may work in situations where their support / extra feature cost is high enough where it's not worth for them to elevate you above free/no-support. But I've found the same thing annoying with multiple services. Zoho desk, zoho meeting, datadog apm from recent memory where I'm in a position where I want to give them money, but the initial step is just not worth it for me. I'm going to have like 5 support cases item, or organise 4 meetings a month, or I want to send you maybe 100mb of tracing data - I want just the feature itself - take my money, but not $30/mth for service I barely ever use. I don't even want your support available.
We're on the premium tier and like some of the security related stuff that's only available in ultimate - but the price jump is so insane it's just not even remotely going to happen.
Since guests are free in ultimate, we could probably go from 150 to 50 licenses.
However that requires us to do a cleanup of repo roles and limit who can contribute.
We also have a divide between pure developers and IaC users, but can only have one kind of license.
It's fragmenting our users, and in order to justify Ultimate we need to force all users on GitLab for everything, even when a team has an alternative they are happy with (like security scans).
I've been a premium account holder for over a year with about 20 users.
I don't even have ready access to an account manager. And support is no more prioritised than if I was any old user raising a bug/issue in their public repo.
Seems like it simply boils down to compensation and OKRs based on yearly cycles[0], weirdly. Seems most of the comments after that are just unhappy with the lack of a monthly option.
Seems to me that not being able to add a rather in demand feature because of OKR/KPI/etc highlights a flawed reality. Where stats are more important that making more money.
A minor correction above, the last phrase is supposed to read "why we prioritized annual over monthly pricing", as described on the linked GitLab handbook page.
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Since they’re still here, it must be working for them somehow, but seems nuts to me.
We're on the premium tier and like some of the security related stuff that's only available in ultimate - but the price jump is so insane it's just not even remotely going to happen.
I don't even have ready access to an account manager. And support is no more prioritised than if I was any old user raising a bug/issue in their public repo.
It's not great.
[0] https://gitlab.com/gitlab-org/gitlab/-/issues/5595#note_8088...
Seems to me that not being able to add a rather in demand feature because of OKR/KPI/etc highlights a flawed reality. Where stats are more important that making more money.
Giving customers a tool to manually limit the number of users the instance supports is just a band-aid for their antiquated billing system.
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