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wastedbrains commented on Update on Bitcoin Cash   blog.coinbase.com/update-... · Posted by u/ahoang18
blazamos · 8 years ago
VP Ops at Coinbase

We are trying to scale our support team as quickly as possible. Wish I had a better answer for you. https://blog.coinbase.com/improving-customer-support-139d99e...

If you still need help with your issue, send me an email (in my profile).

wastedbrains · 8 years ago
biggest thing you need to do to improve support is stop sending mailings from a no-reply email address. Replying should create a support ticket automatically if the email it came from is associated with an account. Further verification could be required depending on the request.
wastedbrains commented on Ask HN: Where is AI/ML actually adding value at your company?    · Posted by u/mkrecny
jakozaur · 9 years ago
At Sumo Logic we do "grep in cloud as a service". We use machine learning to do pattern clustering. Using lines of text to learn printfs they came from.

The primary advantage for customer is easier to use and troubleshoot faster.

https://www.sumologic.com/resource/featured-videos/demo-sumo...

wastedbrains · 9 years ago
just a happy Sumologic user, saying hello and Thanks! Most of your product is great (I am ex splunk user)... The biggest complaint is that I can't cmd+click to open anything in new tabs as everything is so JS crazy front end.

overall the pattern matching stuff is pretty cool. Also, would like a see raw logs around this for when I am trying to debug event grouping errors based on the starting regex.

wastedbrains commented on Ensuring that the web is for everyone   blog.cloudflare.com/ensur... · Posted by u/jgrahamc
wastedbrains · 10 years ago
I find this surprising seeing as cloudflare blocked me on shared wifi while traveling internationally from accessing many sites, claiming it was to prevent email spam. They were blocking more sites than over zealous hotel and government internets. When I started a thread about how they were blocking from a significant percentage of hotel and coffeeshop wifi's in various countries their response was find other wifi. Really seems like you need to turn down the filtering.

u/wastedbrains

KarmaCake day785February 20, 2007
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