This isn't always a great indicator.
I can't stand Google Docs as an interface to write with, so use VIM and the copy/paste the completed document into it.
This is why contractor & homeowner education are so so so important to get this energy transition right! I always hate to see reviews like this from folks that have installed a heat pump.
It’s almost always a combo of poorly communicated expectations & installer issues.
A few thoughts…
1) “Air doesn’t come out hot” is a common complaint. It’s by design! You don’t need scalding hot air to have a comfortable space. If you’re targeting a 70 degree setpoint, even 80 degree air will get you there eventually. Heat pumps work best when you let them run - they soak the space with heat.
Your furniture, walls, floors all equalize in temp and radiate heat. A totally different form of comfort than standing in front of a vent that blows hot air at you for 5 minutes and then shuts off!
2) AC doesn’t reduce humidity as well. Unfortunately, this is a classic problem with oversized heat pumps. The key to dehumidification is runtime. A well sized system will run for longer, which will pull the humidity out of the space. If the system is too big, it’ll cycle on and off & not dehumidify.
Your contractor should be do load sizing calculations to determine the size of your heat pump, not using rules of thumb or matching the size of the existing equipment! The very best contractors use performance based load calcs, where they look at your past energy bills to size your new system.
3) Supplemental heat runs a lot - this SUCKS. Electric resistance heat is really expensive to run. It really should be something that comes on for emergencies, if ever. Definitely not regularly.
Many contractors set the temperature where the supplemental heat kicks on way too high. You could be running the heat pump (which is way more efficient) to a much lower temperature, but it’ll switch to expensive aux heat instead. Fortunately, the fix to this is simple - just a thermostat setting.
In other cases, they’ll install a cheaper mild climate heat pump in a truly cold climate. This might save money up front, but it’ll kill you in operating costs when you’re paying 4x as much as you could be in the middle of winter to heat your home. The lowest bid could cost you in the long run!
PS - this homeowner later chimed in that swapping the thermostat helped reduce their electricity bill roughly $30/month! A lot of heat pump issues actually boil down to a poorly configured system. Choosing the right contractor is probably the single most important decision you'll make when you get a heat pump installed.
Can't wait for them to get involved in email... looks like I don't have to!
Maybe my numbers should be 100 and 10,000, but it doesn't matter, I know when I need to turn the air exchanger on turbo and when we are back to "normal".
As an aside, I open up my window, but sometimes smokers decide to take a break outside and...well. Other times, I have neighbors barbecuing.
If I don't shut the windows quickly I've just replaced stale and somewhat harmful air with oxygenated and definitely harmful air.
I have a purple air sensor outside. One day I'll get around to making the air exchanger smart enough to turn off when the smoke from fires makes the air outside worse than inside, it turn off the air exchanger when inside air is good enough, etc.
My Big Agnes is treated as if it is tissue paper where the Eureka somehow survived containing teens wrestling inside. I hope my BA lasts the rest of my life.
I will agree with the advances in materials, they are amazing - I just think we've made some amount of trade-off in durability.
When I had to fly to NY for work I felt like I couldn't get water anywhere that was worth drinking.