Great products loved by customers don't seem to be what the free market rewards. It's almost looks like customer passion is an inefficiency which the market tends to eliminate and not as an accident but rather as a general rule.
Customers love your product? Great, here's a very attractive offer, we buy the company and make it "efficient" which somehow tends to make the product shitty and the customers unhappy.
The last few products from Sierra were a far cry from great. Kings Quest 8 was shambles.
No validation, no authorization, no authentication, no property level permission, no events, no auditing… the list of what is actually needed for a real application goes on.