Readit Newshikerell commented on Lost all my sites overnight: Vercel terminated my account without notice · Posted by u/hikerell
My issue has been resolved today:
1. After 10 days of communication with Vercel, the platform has unblocked my account and websites, and provided the specific explanation I expected.
2. One of my websites remains blocked because a page on it has a DMCA issue, while the other websites have been unblocked.
3. Over these 10 days, I have migrated some of my websites to Cloudflare, which was not an easy process. Technically, it involved migrating from Next.js to Open Next.js, requiring modifications and testing of a significant amount of code.
4. If anyone is interested, I can share my experience with the technical migration as well as the communication process with Vercel.
5. I would like to express my gratitude for everyone's suggestions at all times.
hikerell commented on Lost all my sites overnight: Vercel terminated my account without notice · Posted by u/hikerell
But wouldn't they tell them why then?
They still refuse to provide me with any valuable information to this day, even though I've reached out via email multiple times—and they’ve been polite throughout. Once I finish handling the website migration, I’ll launch a new site to fully document the entire incident and all communication records.
hikerell commented on Lost all my sites overnight: Vercel terminated my account without notice · Posted by u/hikerell
hikerell commented on Lost all my sites overnight: Vercel terminated my account without notice · Posted by u/hikerell
What a disappointment to hear
More and more companies have zero meaningful support when things go sideways
I'm guessing one or more of your sites allowed user-uploads in some fashion or another and someone put a file that is hash-flagged in a serious manner
There is indeed an upload feature, but users’ avatars, files, and other uploads aren’t shared with the community—they can only be accessed by the users themselves.
What I find hardest to understand is: if there’s an issue with a website, why shut down all of my sites?
hikerell commented on Lost all my sites overnight: Vercel terminated my account without notice · Posted by u/hikerell
There are some types of legal action that service providers can get, which both force the service provider from droppig you, and also forbid the service provider from telling you why or what has happened. Eg, this happens in banking with SARs; when they drop a client for suspected money laundering, not only can't they tell that to the client, they can't even tell their own support agents.
I don't know anything about your sites or your activities, but based on the behavior described, something like this has probably happened to you.
Thanks! I didn’t know any of this—learned something new.
hikerell commented on Lost all my sites overnight: Vercel terminated my account without notice · Posted by u/hikerell
Which of your products do you view as most likely to have led to the termination?
I don’t mean, which do you agree or consider just cause for leading to it. But as the operator of them, you are best positioned to estimate which one(s) a risk-avoidant corporation would be most likely reacting to, and knowing more about your actual circumstances would be valuable anecdata for others trying to help (as well as those reconsidering Vercel!).
I'm not entirely sure about the cause, but here are some possibilities:
1. I run a SaaS browser extension that lets users export table data from any website. It can bypass some download restrictions, and I’m not sure if this has ever caused complaints.
2. A few months ago, I launched a free expired-domain valuation tool. It identified some high-value domains abandoned by governments and international organizations, as well as domains linked to gambling and scams. I’m not sure if any of this may have breached regulations.
I created several products in Stripe for the business of SaaS 1 website, and also created several products for the business of SaaS 2 website— which is a completely different one. However, I noticed that the webhook endpoint of SaaS 1 receives payment events related to SaaS 2, and vice versa.
I think I might be using Stripe in the wrong way.