aoweijrti (u/aoweijrti)

aoweijrti commented on No one wants to talk to your chatbot lucas-mcgregor.medium.com... · Posted by u/cratermoon

orwin · 2 years ago

When I worked in an internal team at a bank, we chose to make a bot to replace the FAQ when the number of daily tickets where the response that could be summed up as 'rtfm' hit 30.

It might have been frustrating for the users, but at least we avoided basic questions and our tickets at least we're filled correctly.

I hacked a bypass for the secops who worked a lot with us and at least knew how to fill tickets.

aoweijrti · 2 years ago

I've done tech support and I can sympathize, but good god I still hate you for not telling me how to use the bypass.

aoweijrti commented on No one wants to talk to your chatbot lucas-mcgregor.medium.com... · Posted by u/cratermoon

jeroenhd · 2 years ago

> the more atrocious ones that are implemented instead of a call center to reduce the number of human operators to the minimum possible

This is what's driving me crazy. The stupid "I want to sell you our crap" chatbots are easy to block (uBlock rules exist for most of them, as they are often existing products integrated into websites) but the chatbots people are forced to engage with are the ones that exist to replace callcenter workers.

First companies reduced the influence and power of callcenter workers to make them useless for customers. Now they're saving a buck dumping human operators and letting the powerless chatbots tell the users "sorry but I can't change your situation, have a nice day".

With advances in voice synthesis, I expect chatbots to replace phone operators any day now, probably with a prompt like "you are a company X helpdesk operator. Try to upsell to any customer as much as you can, and try to make them feel pleased even if you can't help them solve their problems".

aoweijrti · 2 years ago

The Verizon website has the worst chatbot I've ever interacted with. It's the worst because it's mandatory and useless. It's just about the only way to start a tech support interaction, and it is completely incapable of actually solving any problems beyond telling you to power cycle. (Granted, probably half of all of Verizon's tech support problems can be solved by power cycling) But then it's also self-unaware and misleading. It will straight up tell you "yes, I can do that", and then twelve statements and twenty five minutes later tell you "sorry, I can't do that, you need to call this phone support number". What a shit pile. I hate chatbots and I also hate Verizon.

aoweijrti commented on Automakers try to scuttle Massachusetts ‘right to repair’ law techdirt.com/2023/07/27/_... · Posted by u/rntn

forgetfreeman · 2 years ago

Here's a hot take: legislate an airgap between operation control and infotainment/convenience horseshit.

aoweijrti · 2 years ago

Nice in theory but almost impossible in practice, unless you start installing two copies of many things, one for safety-critical purposes and one for infotainment purposes.

aoweijrti commented on Tesla created secret team to suppress thousands of driving range complaints reuters.com/investigates/... · Posted by u/mfiguiere

jvanderbot · 2 years ago

I have a model Y. I hate almost everything about it. But most germane, The "Battery meter" at the top of the display is total bunk. That's got to be "rosy" numbers. It'll display a the battery in miles, but it's at least 25% inflated.

However if you punch in a destination, you'll get exact numbers, and those are insanely reliable. It claims (and I don't believe any claims coming from tesla) that it'll factor wind, elevation, temperature, etc. But regardless of what it factors in, it's on the money.

aoweijrti · 2 years ago

I make EVs at a different company, and I'm not a fan of Tesla's range indicator. It's misleading because miles don't map directly onto battery charge. The range that that indicates is miles on flat level ground with no wind at 55mph which you will never experience in real life. At 80mph you're going to get 2/3 of that range every time. At 35mph you can get significantly higher range, but no one is ever going to drive 300+ miles at 35mph. If you just tap on the range icon it will change to percent, which is less misleading. ICE vehicles have all the same problems, but most ICE vehicles always just show gas level, rather than range.