This is promising.

Níngdé Shídài (aka CATL ) is a credible, multibillion dollar company.

"some users' balance data were found abnormally recorded in our system"

Fraud, embezzlement or just plain incompetence..

"resume regular operations for all users within 7-10 days to ensure the utmost accuracy. In this light, withdrawals have been suspended "

Then in 7 days, bankruptcy...